Relocation Service Delivery
OSG believes in complete and personalized access and accountability.
Our Single Source Service Solution delivers a seamless corporate relocation process for you and your employees.
High Touch Service
Our global mobility consultants manage every detail of every relocation form start to finish. Our corporate relocation service delivery model ensures that the information given to you and your employees remains current, consistent, and accurate.
- Designed to support specific move types:
- Global assignments
- Provides needs assessment and continuous policy counseling
- Advocate throughout the process
- Informs employee of benefits available
- Coordinates with other OSG support functions including:
- Client finance, real estate brokers, temporary housing, household goods, mortgage, appraisal, closing departments, cross-cultural, language, tenancy management, destination services, etc.
The Transferee Experience
Oneida manages the relocation at every step, and seeks candidate feedback to ensure satisfaction and process comfort all from start to finish. Therefore, we survey the candidate at various points during the relocation.
Initial Survey, sent 30 days after initiation
- Single Point Contact, review all services
- Vendor Network, review performance delivery
Post Closing Survey, sent after closing
- Customer Experience, review all services
- Vendor Network, review performance rating
Our transferee survey results are based on a 4 point scale
(Excellent, Good, Satisfactory and Poor).
|Year||Transferee Survey Results|
|2013||98% Positive satisfaction (Excellent & Good)|
|2012||96% Positive satisfaction (Excellent & Good)|
|2011||97% Positive satisfaction (Excellent & Good)|
Oneida Solutions Group has the relocation service delivery experience you can count on. Call today for more information.